Last Updated: July 24, 2026

At Premier Fire & Water Restoration, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://premierfwrestoration.com/, request restoration services, contact our team, or otherwise interact with our Website.

By using our Website or requesting our services, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when requesting emergency restoration services, scheduling an inspection, completing a contact form, or communicating with our team.

This information may include:

Full name
Email address
Phone number
Property address
City, State, and ZIP Code
Details regarding your restoration project
Insurance company information (when voluntarily provided)
Photos or documents relating to property damage
Any additional information you choose to provide

Information Collected Automatically

When you visit our Website, we may automatically collect certain information, including:

IP address
Browser type and version
Operating system
Device type
Pages visited
Date and time of your visit
Referring website
Approximate geographic location
Website usage statistics

This information helps us improve Website functionality, monitor performance, and enhance your browsing experience.

Cookies and Tracking Technologies

Our Website may use cookies, pixels, web beacons, and similar technologies to improve user experience, remember preferences, analyze Website traffic, and measure the effectiveness of marketing campaigns.

You may disable cookies through your browser settings, although doing so may affect certain Website features.

How We Use Your Information

We may use your information to:

Respond to inquiries and emergency service requests.
Schedule inspections and restoration appointments.
Prepare estimates.
Coordinate restoration projects.
Assist with insurance claim documentation when requested.
Communicate appointment reminders and project updates.
Improve our Website and customer experience.
Maintain internal business records.
Protect against fraud or unauthorized activity.
Comply with legal obligations.

Restoration Project Information

During the restoration process, we may collect project-related information such as inspection reports, moisture readings, photographs, invoices, and insurance documentation. This information is used solely to perform, document, and support the services you request.

Google Analytics

We may use Google Analytics or similar analytics services to understand how visitors use our Website. These tools may collect anonymous information such as page views, traffic sources, browser information, and device types to help improve our Website and services.

Advertising and Marketing

We may use advertising platforms including Google Ads, Microsoft Advertising, Facebook, Instagram, and similar services. These providers may use cookies or comparable technologies to display advertisements based on your interactions with our Website.

Contact Forms and Communications

Information submitted through our contact forms is used solely to respond to your inquiries, schedule services, prepare estimates, and provide customer support.

If you provide your phone number or email address, you authorize us to contact you regarding appointments, restoration services, estimates, project updates, and customer support.

How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary with:

Employees and authorized representatives.
Licensed restoration technicians and subcontractors.
Insurance companies when authorized by you.
Payment processing providers.
Website hosting and technology providers.
Government agencies or law enforcement when required by law.

Third-Party Websites

Our Website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before submitting personal information.

Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Children’s Privacy

Our Website is intended for adults seeking restoration services. We do not knowingly collect personal information from children under the age of 13. If such information is identified, we will promptly delete it.

Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to your personal information.
Correct inaccurate information.
Request deletion of eligible personal information.
Receive a copy of your personal information.
Withdraw consent where applicable.
Object to certain processing activities where permitted by law.

To exercise these rights, please contact us using the information below.

Do Not Track

Some browsers offer a “Do Not Track” feature. Because there is currently no universal standard for responding to these signals, our Website may not respond to Do Not Track requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated “Last Updated” date. Your continued use of the Website constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.

Premier Fire & Water Restoration
Address: 1990 N California Blvd, 8th Floor, Walnut Creek, CA 94596
Phone: (925) 566-4247
Email: hello@premierfwd.com
Website: https://premierfwrestoration.com/

Thank you for trusting Premier Fire & Water Restoration. We are committed to protecting your privacy while providing fast, dependable, and professional restoration services for homes and businesses throughout Contra Costa County and surrounding communities.

Privacy Policy